Refund policy

Because EGETU products are made to order, we do not accept returns or exchanges for an incorrect size or color selection, or for a change of mind. Please review the product measurements before ordering.

DAMAGED, MISPRINTED, OR INCORRECT ITEMS

If an item arrives damaged, misprinted, or different from what you ordered, contact us within 30 days of delivery at support@wearegetu.com. Include your order number and clear photos of the item and packaging. Once the issue is confirmed, we will arrange an appropriate replacement or refund. You do not need to return a confirmed defective item unless we specifically ask you to.

CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. Once production has started, changes and cancellations may no longer be possible.

REFUNDS

Approved refunds are returned to the original payment method. Your bank or card issuer may require additional time to post the refund.

Nothing in this policy limits any consumer rights that apply under applicable law.